Service Operation Policy
This Operation Policy stipulates the operating standards of the bubble service (hereinafter referred to as "bubble") and specific guidelines that members must abide by to consistently correspond to problematic situations that may occur within "bubble" during the operation of "bubble" by DearU Co., Ltd. (hereinafter referred to as the "Company"). Unless you comply with this Operation Policy, you may suffer disadvantages. Please take time to read this Policy carefully.
Article 1 (Rights and Obligations of Members)
1.1 Rights of Members
① Members may make requests and offer suggestions, including submitting various inquiries related to "bubble" through “bubble” Inquiry. Provided, however, the “Company” might not respond to repeated questions, requests, or suggestions for matters that have already been sufficiently explained through previous answers.
② The “Company” shall not intervene or take measures to resolve conflicts between the members and damages caused by members' negligence. Notwithstanding the foregoing, if a member incurs damages due to another member’s misuse or improper use of the “bubble” service, the affected member may report such misuse to the “Company.” Upon receipt of such a report, the “Company” will investigate the matter and may take appropriate measures. However, the “Company” is under no obligation to notify the reporting party of the results of its investigation or the actions taken.
③ In the event that a member is subjected to usage restrictions or penalties imposed by the “Company,” the member may raise an objection through the designated inquiry process. However, account-related inquiries received without logging in may be difficult to process due to difficulties in confirming account information and authentication.
· Inquiry
Members may raise objections related to various inquiries, requests, suggestions, and sanctions with regard to their account, which include the “bubble," through Inquiry in the app.
1.2 Obligations of Members
Members are required to strictly adhere to all relevant laws, the service, the Terms of Service, the Terms of Service for Paid Services, these operational policies, and any additional guidelines or directives issued by the “Company” from time to time (collectively referred to as the “Applicable Regulations”) in relation to “bubble”, and must not interfere with the normal operation of the “bubble” system or hinder other members’ ability to use the service as intended. A violation of the “Applicable Regulations” may result in the imposition of usage restrictions or penalties by the “Company.” Furthermore, depending on the nature and severity of the violation, the “Company” reserves the right to pursue civil or criminal legal remedies.
Article 2 (Infringement)
The following actions, without limitation, constitute violations of the “Applicable Regulations” and are strictly prohibited:
2.1 Production, Use, and Distribution of Illegal Programs
- Any unauthorized access of the servers and networks of “bubble”
- Interfering with the provision of the “bubble” service
- Providing information that motivates or assists in illegal activities
- Installing or distributing programs, such as malicious codes or viruses, to impede on the normal use of the service of other members or to steal personal information
2.2 Replying with Inappropriate Content
- Posting any content that defames the reputation of others or slanders others without grounds
- Posting any content that instigates discrimination or prejudice based on any grounds such as an individual's sex, religion, disability, age, social status, race, region, occupation, etc.
- Posting any content that offends public morals such as profanity, lewd and obscene content, abusive content, content that cause sexual humiliation or unpleasantness, etc.
- Posting any content that describes obscene activities or content related to prostitution
- Posting any content that continuously causes fear or anxiety without grounds
- Posting any content that illustrates or is reminiscent of disgusting behaviors from a general perspective
- Posting any content that discloses trade secrets or state secrets classified in accordance with applicable laws or regulations
- Posting any content for the purpose of crimes or instigating or aiding and abetting crimes
- Posting any content that promotes illegal speculation and gambling sites
- Posting any content for the sales or promotion of illegal goods or goods banned from sales on the Internet
- Posting any content that contains personal information of others
- Posting any content that is restricted from posting in accordance with applicable laws or regulations
- Posting any false content in the form of press reports by impersonating a media outlet
- Continuous and repetitive posting of the same or similar content
- Subscribing to the service or acting for commercial, promotional/advertisement, or malicious purposes
- Inducing artificial intelligence to produce inappropriate or illegal responses is strictly prohibited.
2.3 Use of Unwholesome Nicknames
- Sanctions may be placed for using the following kinds of names:
(1) Nicknames that may offend or sexually humiliate others
(2) Nicknames that contain abusive language, slang, advertisement, or sensational content
(3) Nicknames that contain racial and gender-discriminating expressions
(4) Nicknames determined as intentionally blaming, insulting, or defaming a particular person, group, region, religion, etc.
(5) Nicknames that impersonate a company or an employee, a stakeholder, or an administrator of a company
(6) Nicknames that show intention for cash trades
(7) Nicknames determined as probable for infringement or damage of trademarks and copyrights of third parties
(8) Other nicknames that violate laws or regulations or social practices
2.4 Infringement of Copyrights
- Disclosing content provided by "bubble" to a third party
- Modifying or converting content provided by "bubble"
- Selling or distributing content provided by "bubble"
- Any acts that infringe on the intellectual property rights of the "Company", artist or third parties
2.5 Interruption of Service Operation
- Providing false information to the "Company" or stealing others' information
- Using "bubble" for commercial purposes without the prior consent of the "Company"
- Distributing false information by impersonating an employee or an administrator of the "Company" in relation to "bubble," or causing damage and confusion such as deceiving other members or acquiring benefits from other members
- Misusing the customer consultation service to interfere with the use of the service by other users or interrupt the normal operations of the "Company"
- Creating multiple accounts, registering and unregistering to the service, or other similar repetitive activities that may not be viewed as normal use of the service
- Any unlawful, fraudulent, or improper conduct prohibited by applicable laws, including but not limited to the Act on Promotion of Information and Communications Network Utilization and Information Protection, and other relevant statutes.
- Requesting refunds by abusing the refund policy
- Requesting refunds in unusual manners
- Repetitively requesting refunds for tickets without just cause
2.6 Trade, Transfer, Lease, Exchange, or Stealing of Accounts
- Subscribing to or using "bubble" by illegally using the personal information, account, or device of another person
- Selling, transferring, or lending accounts or content within the account to someone else, or allowing others to use the account
- Attempting to exchange, purchase, or transfer accounts or their content, or aiding or abetting others in such activities
- Stealing accounts or content within the accounts of others
2.7 Misuse of Bugs and Restrictions
- Acquiring benefits or damaging others by making use of service errors
- Affecting the system by making use of service error
※ Benefits from service errors will be recalled and reconciliated regardless of how it was acquired by members.
2.8 Other
- Determining gains or losses through coincidental means by promoting speculations to provide asset gains to some members and cause losses to others
- Acquiring unfair benefits by deceiving other users
- It is forbidden to claim or represent messages generated by artificial intelligence as being sent by a human or as accurate information.
- Any misuse or exploitation of the service, including bypassing or disabling safety or security features, is prohibited.
- Sharing examples of misuse or exploitation of the service is also strictly prohibited.
- Any other acts expressly prohibited under the “Applicable Regulations.”
Article 3 (Sanctions on Service Use)
3.1 The “Company” may impose the following sanctions on members for violations of the terms of service or applicable regulations:
(1) Warning
(2) Restrictions on the Use of the Service
- Based on the scope,
1) Partial restrictions on the use: Replies sent with the account are immediately deleted from the artist's inbox, and the message sent with the account is not sent to an artist.
2) Complete restrictions on the use: Welcome or new messages from an artist cannot be received, replies cannot be delivered to artists, and new purchases or renewals of bubble tickets with the same account are prohibited.
- Based on the duration,
1) 1) Temporary Restriction: The member is prohibited from using the service for a period determined by the “Company.”
2) Permanent Restriction: The member’s account information is deleted, and the member is permanently barred from accessing the service. Re-registration may also be restricted.
(3) Termination of Service Agreement
3.2 As a general rule, sanctions are applied progressively based on the severity of the violation, beginning with warnings, followed by partial or full service restrictions. Restrictions may be imposed for a specified duration or on a permanent basis, depending on the circumstances of the violation. The “Company” reserves the right to impose sanctions for actions not explicitly outlined herein if such actions compromise the integrity of the service environment or cause undue inconvenience to other members. However, members who post or distribute obscene content, promote gambling, or engage in any imminent risks or explicitly unlawful activities that are prohibited under relevant laws or regulations shall be restricted completely regardless of the number of violations. Members may raise objections to the restrictions on use through the Inquiry feature within the “bubble” app.
[Sanction Criteria Table]
|
Classification |
1st Sanction |
2nd Sanction |
|
Production, use, and distribution of illegal programs |
Complete restriction |
|
|
Posting replies with inappropriate content |
Partial restriction |
Complete restriction |
|
Use of an unwholesome nickname |
Warning |
Complete restriction |
|
Infringement on copyrights |
Complete restriction |
|
|
Interference with service operation |
Warning |
Partial restriction |
|
Trade, transfer, lease, exchange, or theft of an account |
Complete restriction |
|
|
Misuse of bugs or restrictions |
Complete restriction |
|
|
Other |
Partial restriction |
Complete restriction |
Article 4 (Recovery Policy)
Regarding the loss or change of information regarding the use of “bubble” caused by reasons attributable to the “Company” or technical errors of the service, recovery is possible when records can be identified with the technology of the current information and communication service, within a scope that does not affect the balance of the service significantly.
The scope of recovery is as follows:
4.1 Scope of Recovery
- If the use of the service is not available due to a technical error, the "Company" will do its best to restore services for normal use within the scope of the technical records of the current information and communication service.
4.2 Application for Recovery
- A member desiring recovery must apply for recovery with the customer service center no later than seven (7) days after the date of loss or change of usage information.
- The application for recovery must be submitted directly by the owner of the account in which the loss or change of usage information has occurred, and proxy submission by a third party is not allowed.
4.3 Non-recoverable Matters
- Damages caused by the member's negligence
- Damages caused by not being fully aware of information provided through the system, notices, terms and conditions, and the Operation Policy
- Any damages caused by the use of the service in a manner not authorized by the "Company," such as the trade of goods and accounts within the service
- Damages caused by changing devices or resetting devices
- Damages caused by problems between members within the service without the involvement of the “Company” such as fraud
- Damages caused by a member's poor management of his/her account, such as account theft
Limitation of Liability and Legal Notice
Article 1 (Limitation of Liability)
1.1 The “Company” does not warrant or guarantee any of the following:
- The accuracy, credibility, or appropriateness of any content, such as images, links, advertisements, posts, or comments, from members provided on the “bubble”.
- Disclosing any information related to an artist’s chat messages or real-time live transmissions—such as transmission status, frequency, timing, or response behavior—is not allowed
- The service does not guarantee the accuracy, appropriateness, quality, frequency, timing, or responsiveness of messages generated using artificial intelligence technology.
- The quality of products or information from third parties purchased or acquired as a result of advertisements, other information, or proposals made through "bubble".
1.2 You acknowledge and agree that your use of “bubble” is solely at your own risk. The “Company” shall not be held liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of “bubble” in relation to the matters expressly excluded from the “Company’s” warranties as described above. Additionally, the “Company” is not obliged to modify the contents of “bubble”
Article 2 (Legal Notice)
2.1 You must not download or extract the contents of “bubble” other than to use the contents within the scope permitted by “Company.” In addition, activities such as transmitting or posting the contents of “bubble” to a third party without the consent of the “Company” are also prohibited.
2.2 Users are expressly prohibited from representing or sharing messages generated by artificial intelligence as if they were sent by a human or as accurate information. Additionally, inducing inappropriate or illegal responses from artificial intelligence characters, bypassing or disabling safety or security features, and misusing or exploiting the service in any manner are strictly forbidden. Sharing instances of such misuse or exploitation is equally prohibited.
2.3 You are not allowed to access "bubble" and the contents of "bubble" through methods that are not authorized by the "Company." In particular, access using unauthorized programs or third-party account information is strictly prohibited.
2.4 You must not use any information or rights related to “bubble,” and, in particular, copyrighted works and trademarks related to “bubble” without the permission of the “Company,” and you must not mislead others to believe that you are the owner of the rights of “bubble” or the contents within “bubble.”
2.5 You must not disclose, (re)distribute, or transmit any information of the "Company" or the personal information of a third party acquired in the course of using "bubble" to any third party without the consent of the information subject.
2.6 You must be fully aware of and comply with the above restrictions, and acknowledge and agree that you may be liable for civil or criminal liabilities for violations thereof.
If you do not agree with the above Limitation of Liability and Legal Notice, please stop using “bubble” immediately.