Article 1 (Objective)
These terms and conditions for Paid Services(hereinafter, referred to as “these terms and conditions”) regulates rights, obligations, responsibilities and other necessary matters of Dear U Co., Ltd. (hereinafter, referred to as the “Company”) and Members in relation to use of Paid Services in the Services provided by the Company.
Article 2 (Application of terms and conditions)
These terms and conditions are incidental to the general terms and conditions, and the general terms and conditions apply together with respect to the use of Paid Services and Coins.
Article 3 (Definition)
① Definitions set forth in the general terms and conditions are used with the same meanings in these terms and conditions.
② Terminologies additionally defined by these terms and conditions are as follows.
1. "Bubble Chat" is one of the Paid Services provided by the Company, and refers to a service that allows Members to communicate with the Artist or Artist-related characters of their choice according to the method of sending and receiving messages, real-time live, or other methods developed and provided by the Company. The Artist selected by the Member will send messages or real-time live messages irregularly according to his or her personal circumstances, and the Company does not guarantee that whether the Artists send messages or real-time live or not and the number or frequency of the Artist's messages or real-time live. Artist-related characters are virtual entities realized with artificial intelligence technology based on objects related to artists, and the Company does not guarantee the frequency and timing of messages sent by artist-related characters, whether they respond individually, and the accuracy, appropriateness, and quality of their contents.
2. “Coins” refers to a virtual payment method used to purchase various products (items, etc.) in the Services sold by the Company.
3. "Recharge" refers to the purchase of Coins by making payments by the method determined by the Company in order to secure coins.
4. "Open Market Operator" refers to a business operator that allows the installation of the Company's Service apps or provides payment services within the Service apps (e.g., Google Play Store, Apple App Store, etc.).
5. "In-App Purchase" refers to the purchase or payment of Paid Services by Members through the system provided by the open market operator within the Service.
③ Any definitions in these terms and conditions not specified in these terms and conditions follow the general terms and conditions, any relevant laws and general commercial practice.
Article 4 (Posting details of Paid Services and usage period etc.)
① In order to enable the Member to accurately understand the transaction conditions of the Paid Services before purchasing or using it and to complete the transaction without mistakes or errors, the Company shall display the following items in plain language through these Terms as well as the purchase page of the Services screen, user guide page, and others.
1. Name, type and price of the paid service, usage, period of use, conditions of use, and other details
2. Seller’s name, Representative’s name, Corporate name, address and telephone number
3. Method, period, and effect of the cancellation of the transaction or the contract, refund, and other details
4. Consumer compensation, complaint resolution, and dispute resolution
② The Company provides the following Paid Services.
1. The Company may provide subscription services, such as Bubble Chat, bubble FONT, etc.
2. The Company may sell items that can be used within the Service, such as emoticons, super hearts, etc.
3. In addition, the Company may provide services that will be developed in the future or in partnership with third parties.
③ The expiration period of the coin is for 5 years. Unused coins are valid until the last day of the month (KST) based on the expiration date. (However, coins received for free may have different expiration periods by item.)
④ The period of use of the subscription service will be announced separately, and it is automatically renewed every month and the usage fee is paid. In order to stop the automatic renewal, the Member must cancel the automatic renewal..
⑤ The period of use of the item is as indicated on the purchase page.
⑥ The Company shall comply with recommended specification information in regards to minimum technical specification for devices needed for using the Paid Services.
Article 5 (Agreement of use for Paid Services)
The agreement of use for Paid Services is concluded when the Member accepting these terms and conditions and purchasing (payment) the Paid Services through the payment means and method specified by the Company and applies for the use of the Paid Service, and the Company agrees to the request.
Article 6 (Refusal and deferring of agreement of use)
① The Company may deny or hold off acceptance of a Member’s request for using Paid Services in case any of the following reasons.
1. In the case of any of the paragraph 2 of Article 6 (Sign-up) of the general terms and conditions
2. In case minors apply for Paid Services prohibited by Juvenile Protection Act
3. In case payment for the price or payment for Coin is not actually made or the payment is likely not made.
4. In case when any purchase is considered that it is done in purpose of hindering the Company's services, causing technological error, illegal use, such as continuous purchase from same IP or similar account, etc.
5. In case any Members are violating or have a history of violating the general terms and conditions and other regulations such as infringement of copyrights in the Services
6. If a Member violates Article 13(Member’s obligations), or whose use is restricted according to paragraph 2 of Article 20(Termination of membership, etc.), paragraph 1 or 2 of Article 21(Restriction on use, etc.) of the general terms and conditions or article 14(Restriction on use) of these terms and conditions.
7. In case it is determined that it is not appropriate to approve due to other faults of Members
② The Company may deny or hold off acceptance of a Member’s request for using Paid Services in case any of the following reasons.
1. In case the Company provides clearly unreasonable price or Services and it is expected that it will cause unexpected damages to the company if the services are provided
2. In case facilities for Services are not sufficient, or there is any technical or operational issues
③ The agreement of use is concluded when indicating completion of sign-up and purchase in the process of application.
④ If Members wish to use these Paid Services, they have to consent to these terms and conditions, and pay the usage fees according to the conditions designated by the Company.
Article 7 (Special rules for the agreement of use by minors)
① When a Member under the age of 19 intends to use the Paid Services, the Company shall notify the Member or his or her legal representative that they may cancel the agreement if the Member’ does not obtain the consent of the legal representative or the confirmation after the conclusion of the agreement.
② When a Member under the age of 19 purchases a product without the consent of their legal representative, the Member or legal representative may cancel the purchase. If, however, the amount of the purchase by the Member is within the scope of the property authorized for autonomous use by a legal representative, or the Member made the Company to believe that the Member was an adult or that the purchase was made with his/her legal representative’s consent by using information of adults, the cancellation of the purchase will be prohibited.
Article 8 (Payment method)
① Members may purchase Paid Services from the Service apps, web store, or other purchase pages.
② The payment method for using the Paid Services can be one of following methods. However, the Company shall not collect any additional fees for the payment method of Members.
1. In-App Purchase
2. Other payments through electronic payment methods permitted by the Company, etc.
③ The accumulated payment and top up amount may be limited per Member upon the policies of the Company and the limitation of the payment service provider. If the limitation is exceeded, the Paid Services may not be used additionally.
Article 9 (Suspension of Paid Services)
In case the Paid Services cannot be provided due to business item change, discontinued business or merge between companies, etc. The Company shall notify Members in the way set forth in Article 11 (Notification to Members) of the general terms and conditions and the Company shall compensate Members according to reasonable conditions.
Article 10 (Obligations of the Company)
① The Company does not take any actions prohibited by relevant laws or commit an offense against traditional custom and strives to make best efforts to provide the Paid Services continuously and stably under these terms and conditions.
② The Company shall establish a security system to protect personal information (including credit information) in order for Members to use the Paid Services safely, and publish and observe privacy policy.
③ The Company shall address opinions or complaints raised by the Members regarding the use of Paid Services, if they are admitted to be reasonable. Unless otherwise specified in these terms and conditions and operation policy, the process and result of addressing opinions or complaints raised by Members shall be delivered to Members.
Article 11 (Obligations of Members)
① Members shall purchase Paid Services after accurately checking out the details of Paid Services provided by the Company or sellers and the conditions of transactions before using the Paid Services. Members shall be responsible for any damages occurred due to negligence of checking out the details and conditions of the transaction.
② Members shall observe these terms and conditions and the notifications published by the Company in relation to the Paid Services. If Members breach or not implement these terms and conditions and the notifications and any losses or damages occur, then the Members shall be responsible for that.
③ Members shall use Paid Services in the manner designated and accepted by the Company
④ Members shall not conduct following activities when using Paid Services.
1. Any acts to use the Paid Services or access to the system in an abnormal manner instead of the Paid Services usage method provided by the Company
2. Any acts to use the Paid Services provided by the Company through illegal use of others’ name, card information or account information
3. Any acts to obtain or use goods or any contents in an abnormal manner not designated by the Company
4. Any acts to change information posted by the Company without permission, or transmit or post information (computer program, etc.) not designated by the Company
5. Any acts to infringe intellectual property right such as copyrights of the Company and any third parties
6. Any acts to defame the reputation of the Company or any third party or interrupt businesses
7. Any acts to disclose or post obscene or violent messages, video, audio or other information in the Paid Services that are offensive against public order and good morals
8. Any acts to repeat purchasing process without actual intention of purchasing
9. Sharing the content of a message sent by artificial intelligence as a message sent by a human or as accurate information
10. Actions that induce inappropriate or illegal responses from artificial intelligence
11. Sharing unfair use or abuse of Paid Services
12. Any other illegal activities or wrongdoings
Article 12 (Coins)
① Members can Recharge Coins by selecting and purchasing the desired amount from the payment amount units on the Coin payment page.
② The Company does not pay interest to Members on the Recharge amount of Coins.
③ The Company may not approve the application for approval of Coin payment that falls under any of the following items or may cancel the approval at a later date.
1. If a Member does not pay the fee you paid or if you cannot verify the payer.
2. If a Member who is a minor makes a payment without the consent of his or her legal guardian
3. If it is judged that it is impossible to approve the payment of Coins due to reasons attributable to the Member.
4. Stealing another person's payment information or trading in an unfair manner
5. When using the Services by stealing another person's name or personal information
6. In the event of transferring or transferring the rights to Coins to a third party
7. Misuse your payment method to engage in illegal activities
8. In the event of a violation of these terms and conditions, general terms and conditions, Operation Policy, or laws and regulations.
④ The scope, method of use that can be paid through Coins are in accordance with the information provided in the Services.
⑤ Members can cancel the Recharge of Coins within 7 days after recharging Coins. Details regarding cancellation will be in accordance with the information provided in the Service.
⑥ If there are any Coins left over at the time of withdrawal from the Service, the Member may use up all of them before applying for withdrawal, or if the withdrawal period has not elapsed, the member may apply for withdrawal and receive a refund. In the event that the Member withdraws despite the fact that the Company notifies the Member that there is a remaining Coin, the Company shall not be responsible for any compensation or recovery of the deleted Coins.
Article 13 (Cancellation and its effect)
① Members who have purchased Paid Services may cancel the purchase without penalty within 7 days. Provided, however, that Members may not cancel the purchase against the will of the Company in any of the following cases. and if it is not possible to withdraw the subscription, the Company shall clearly notify the fact in a place where the Members can easily understand the fact.
1. If the value of goods, etc., have significantly decreased due to the use or partial consumption of goods and contents purchased by the Member.
2. If the goods, etc., have been destroyed or damaged for reasons responsible to the Member. However, it is excluded in the case where the packaging is damaged in order to check the contents of the goods, etc.
3. When the value of the goods has decreased significantly to the point where it is difficult to sell them again over time.
4. In the event that the packaging of goods that can be reproduced is damaged.
5. In case the provision of Service or digital content under Article 2 to5 of the Framework Act on the Promotion of Cultural Industries has started. However, in the case of a contract composed of divisible contents, contents not provided are excluded.
6. where it is expected that allowing cancellation for goods which are separately produced upon consumer’s order or other goods, etc. similar thereto would cause a serious, unrecoverable loss to the mail order distributor, and where such fact has been separately notified in advance with respect to the relevant transaction and the consumer's written consent has been obtained (including in electronic form).
② Notwithstanding the provisions of Paragraph 1 above, if the contents of the Paid Services are different from the contents of the display or advertisement or performed differently from the contract, Cancellation may occur within three (3) months from the date of Paid Services access and within thirty (30) days from the date of knowing or could know the fact.
③ The Company shall refund the payment to the Members within three (3) business days from the day of cancellation by the Members. And if the refund is not possible in the same way, the Company shall notify the same in the Service or notify it in advance. However, if Members paid the price by credit card or electronic currency, then, the Company immediately requests the service providers that provide the payment method to suspend or cancel the billing. and if the payment for the goods has already been received from the payment provider, the payment shall be refunded to the payment provider without delay and the Member shall be notified of the fact.
④ If the Company or a party that receives the price for the Paid Service, and the person or entity who enters into the agreement of use for Paid Services with Members are not same, each party shall be jointly responsible for implementing obligations in relation to refunds due to cancellation.
⑤ In the event of a refund due to a reason attributable to the Member, or if the Member arbitrarily terminates the Paid Service without any reason attributable to the Company, the Company shall refund the remaining amount minus the penalty of 10% after deducting the amount of the Service used by the Member up to that time
⑥ Notwithstanding the provisions of the preceding paragraphs, if a Member applies for a refund to an Open Market Operator for a payment made through an in-app purchase, it shall be subject to the terms and policies of the Open Market Operator. In addition, if a Member cancel the purchase, the Company may check the purchase details through the Open Market Operator and provide the information necessary to support the cancellation to the Open Market Operator.
⑦ Paid services provided free of charge, such as events, promotions, and rewards, are not subject to cancellation or termination.
Article 14 (Restriction of use)
① The Company may terminate the agreement of use for Paid Services or limit the use of Paid Services for a certain period of time or permanently if the Member falls under any of the followings.
1. In the event that paragraph 1 in Article 6(Refusal and deferring of agreement of use) of these Terms and Conditions
2. In the event that paragraph 3 in Article 12(Coins) of these terms and conditions
② The Members may object against the restriction of use according to the procedure made by the Company. At this time, if the Company admits that the objection is reasonable, then the Company immediately allows the Members to use the Paid Services.
Article 15 (Overpayment)
① If the Company receives payment excessively, the excessive amount shall be refunded in the manner used for purchase. If the refund is not available in the same manner, it shall be notified in advance.
② If any payment is excessive due to the fault of the Company, the Company shall refund the excessive amount fully regardless of whether it is contract charge or fees. Provided, however, if the excessive amount is occurred due to the fault of Members, then the Members shall pay the expenses required for the Company to refund the excessive amount within a reasonable range.
③ In case the Company refuses to refund the excessive amount claimed by Members, it has responsibility to prove that the payment was properly charged.
④ The Company processes the refund procedure of the overpayment in accordance with the Content User Protection Guidelines.
Article 16 (Limitation of liability)
The Company shall not be liable for the failure of the Member to use the Paid Services due to the restriction of use by the Company due to reasons attributable to the Member and the Company shall not compensate for damages
Article 17 (Interpretation of terms and conditions)
Any matters not specified in these terms and conditions, and interpretation of these terms and conditions shall follow Act on Promotion of Information and Communications Network Utilization, Contents Industry Promotion Act, Act on Consumer Protection in Electronic Commerce, etc. , Act on the Regulation of Terms and Conditions, Instructions for Digital Contents User Protection prepared by the Minister of Culture, Sports and Tourism, other relevant laws, the general terms and conditions and commercial practices.
Appendix
Enforcement Date: December 17, 2025